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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A context menu will open. It contains thorough info about all the operations that you can carry out on the page in question. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive variety of educational video clips demonstrating how to work with our web hosting Control Panel. They're meant for those of you who would like to see how things are being done rather than only reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you need, have a gaze at our comprehensive FAQ section, which contains questions asked by real users and offers real solutions. We regulary "revamp" our Frequently Asked Questions section with new questions & answers in an attempt to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions database either, you can get in touch with our excellent team of tech support engineers available 24-7 and ready to assist you with any query. Each support ticket you submit will be replied to in less than 1 hour (the average response time is only twenty minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 115671

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com